Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we strive for perfection in every delivery; if your order is incorrect or damaged, please contact us within 24 hours.
Inspect Your Order
Upon delivery, please check your items immediately to ensure everything is fresh and matches your order confirmation.
Contact Our Bakery
If there is an issue, email our support team with your order number and clear photos of the product and packaging.
Verification Process
Our pastry chefs will review your claim within one business day to determine if a replacement or refund is appropriate based on food safety standards.
Resolution
Approved claims will receive a store credit or a fresh replacement sent via priority courier at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing